ARTIST Music Academy
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Work at Artist Music

Retail Associate

Lesson Coordinator/Retail Associate

Artist Music Center is looking for reliable and friendly addition to our staff who will work passionately with us to support our mission.  Artist Music’s mission is to inspire members of the general community into a love for great music through music instruction and supportive retail merchandising.  The successful candidate will provide superior customer service to our base of regular music students, and will take an active role in increasing Artist Music Center’s reach within the Baltimore region. Artist Music is particularly interested in a candidate with management potential who will work to create growth with an expectation of long-term commitment and future rewards.

Job Description: Retail Associate and Lesson Coordinator

The Retail Associate/Lesson Coordinator at Artist Music Center will accomplish job duties with honesty, integrity, and knowledge that promote the values, culture, and mission of Artist Music. 

The Retail Associate/Lesson Coordinator is part of a team of salespersons/clerks, contracted teachers, and upper management working toward company sales and lesson-registration goals.  The Retail Associate/Lesson Coordinator has specific duties in two areas: Retail Sales and Lesson Coordination.
 

1. Retail Sales

Primary retail sales duties include the meeting of company sales goals and the supervision of the sales floor.  In the course of meeting responsibilities, the following is expected:

* Daily sales tasks, including customer service phone calls and emails (this may include cold-calling, follow-ups, and follow-throughs), greeting and assisting customers, responding to questions and complaints, and student registrations.
* Instrument rentals.
* Promotion of Acoustic & Digital Pianos (may require off-site work).
* Promotion of Artist’s other products and lesson programs.
* Maintenance of the store during duty days.  Maintenance tasks include cleaning and surveying inventory for needed stock replacements.
* Keep customer satisfaction and customer loyalty a top priority, and continually learn new product information in order to educate and assist customers.

 2.   Lesson Coordination

Primary lesson coordination duties include overseeing of the lesson schedule, including student-teacher match-ups, scheduling/rescheduling, and registrations.  In the course of meeting lesson coordination responsibilities, the following is expected:

* Development of a personable relationship with all students, parents, and teachers.
* Handling of registration questions, problems, or complaints
* Keeping Artist Music’s lesson scheduling software up-to-date.
* Execution of company procedures for maintenance of the online schedule.
* Attendance at semi-annual recitals and other outside student performances.
* Optional: teaching music lessons if candidate holds a degree in music.

Requirements

The Retail Associate/Lesson Coordinator must speak clearly and effectively and project enthusiasm to customers about Artist’s programs and merchandise. The Retail Associate/Lesson Coordinator must be a successful multi-tasker and constantly demonstrate a calm demeanor during periods of high volume or unusual events.  He/she must exhibit patience with customers or teachers in distress or possessing language difficulties. Because the job requires daily contact with regular clients, the Retail Associate/Lesson Coordinator must build relationships and show genuine care for clients, employees, and teachers, including those who may be difficult to work with.

In order to succeed as an Artist Music team member, a passion for music education, children, and the Arts in general is essential.  Since work with computers is part of the daily routine, the Retail Associate/Lesson Coordinator must have good computer skills, including typing, email, POS systems, web navigation, and MS Office. In the course of dealing with floor inventory, the successful candidate must be able to carry boxes of inventory and help to push acoustic pianos.

The Retail Associate/Lesson Coordinator is a position eligible for promotion to Associate Manager.  In order to achieve promotion, the Retail Associate/Lesson Coordinator must perform duties successfully, fit well within the Artist Music family of employees and teachers, and achieve measurable growth through active promotion and other means, both during and outside of the regular work schedule.

A minimum of a Bachelors degree in music, business, or a related field (or equivalent experience) is required.  Musical training at the college level is preferred but not required.  Candidates without a background in music will be expected to take music lessons during and after the training period, and must pass a music exam to move beyond probationary status.

Salary / Hours

At the current time, this position is part-time with potential promotion to full-time based on employee performance. Peak hours are weeknights from 3-9pm, and Friday evening and Saturday work hours are required.  Remuneration is commensurate with experience.

Disclaimer

The job description above is a summary which highlights typical functions of the job. It is not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The duties of the successful candidate may differ from those outlined in this description, and other duties, as assigned, may be part of the job.

    ONLINE APPLICATION

    Write about your education, including an degrees earned and/or and college studies.
    Please explain why you want to work for ARTIST Music.
    Write about your previous job experience.
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Musical Instruments
          Acoustic & Digital Pianos
          Acoustic & Electric Guitars
          Band & Orchestral
Music Lessons
          White Marsh Music Academy
          Owings Mills Music Academy
          Lutherville Music Academy at TrinityLife
          Lesson Calendar
          Gifted & Talented Program
Events and Recitals
          Student Recitals
          ARTIST Concert Series
          Newsletter
          Room/Venue Rentals
Employment
          Employment Opportunities
          Employees Only
          • DIRECTIONS & HOURS •                            • WEATHER ANNOUNCEMENTS •

Picture
  • Home
  • Lessons
    • LOCATIONS >
      • White Marsh Music Academy
      • Lutherville Music Academy at TrinityLife
      • Owings Mills Music Academy
    • Virtual Lesson FAQ's >
      • What Are Virtual Lessons
      • Needed Equipment
      • Ready to Start
      • Equipment Help
    • Additional Information >
      • Video Chat Lessons
      • Piano Lessons with Our Directors
      • Gifted & Talented
      • Group Classes >
        • Owings Mills Academy Group Class Registration
        • White Marsh / Perry Hall
      • Discontinuation Options
    • 2021-22 Lesson Calendar
    • 2022-23 Lesson Calendar
    • Faculty & Staff Roster
  • Music Store
  • About Us
    • About
    • Contact Us
    • Photos & Videos
    • Events & Awards >
      • Student Recitals
      • ARTIST Concert Series
      • Scholarships
  • News & Announcements
    • Academy News
    • Weather Announcements
    • Artist Music Bulletin
  • Employment Opportunities
    • Lesson Coordinator/Retail Associate
    • Piano Instructor
    • Violin Instructor
    • Cello Instructor
  • Employees Only
  • Eggs for Scholarships